Reliable IT for businesses that can't afford downtime.
Alliance has been providing professional IT support to businesses for 25 years — from Microsoft 365 and Teams Phone to Cyber Essentials, federated cloud and bespoke app development.
Everything under one roof
One contract. One support number. One team that knows your business.
- Managed IT support contracts
- Microsoft 365 & Teams Phone
- GDPR & Cyber Essentials
- Federated cloud services
- Custom app development
- Hardware & software supply
One partner. Every layer of your IT stack.
From day-to-day support to long-term cloud strategy, Alliance covers the services modern businesses actually need — without juggling six suppliers.
Managed IT Support
Fixed-fee support contracts with a UK service desk, proactive monitoring and on-site engineers when it counts.
Learn more →Microsoft 365 & Teams Phone
Licensing, migration, security baselines and Teams-based phone systems that replace your old PBX.
Learn more →GDPR & Cyber Essentials
Get certified, stay certified. Practical compliance work that protects the business and wins more tenders.
Learn more →Federated Cloud
Hybrid Azure and private-cloud architectures that keep data sovereign and identity unified.
Learn more →App Development
Custom line-of-business apps and Power Platform builds that automate the work no off-the-shelf tool will.
Learn more →Hardware & Software Supply
Procurement, configuration and asset tracking — laptops, servers, licences and accessories at competitive rates.
Learn more →Engineers who pick up the phone. Strategy you can actually use.
For 25 years Alliance has built its reputation by turning up. We pair a small, senior engineering team with proper service management — so you get the responsiveness of a local firm and the discipline of an enterprise IT department.
- UK-based service desk — no offshore call queues, no scripts.
- Senior engineers from day one — your tickets aren't a training exercise.
- Transparent SLAs — measured, reported and reviewed every quarter.
- Vendor-neutral advice — we recommend what fits, not what pays the most commission.
A typical week with Alliance
Real numbers from a 60-seat client over a recent month.
25 years. Same promise.
Since 2002, Alliance has delivered IT that just works for UK businesses. Free, no-obligation review of your current setup — we'll identify quick wins and risks within a week.
The full spectrum of business IT.
Whether you're scaling a 10-seat office or running a 500-user multi-site operation, Alliance gives you a single, accountable team for every part of your technology stack.
Need it all?
Most clients combine an IT Support contract with Microsoft 365, compliance and procurement — one invoice, one team, one roadmap.
Managed IT Support
Tiered fixed-fee contracts with proactive monitoring, patching, backup management, on-site visits and a 24/7 option for shift-based businesses.
View IT Support →Microsoft 365
Tenant design, licensing optimisation, Exchange and SharePoint migration, Intune device management, conditional access and identity hardening.
View Microsoft 365 →Teams Phone Systems
Replace legacy PBX with Microsoft Teams Calling. Direct routing, number porting, call queues, auto-attendants and reporting.
View Teams Phone →GDPR & Cyber Essentials
Gap analysis, remediation, certification support and ongoing compliance management — including Cyber Essentials Plus.
View Compliance →Federated Cloud Services
Hybrid Azure, AWS and private-cloud architectures with federated identity, data residency controls and resilient backup.
Application Development
Bespoke line-of-business apps, Power Platform automation, API integrations and modernisation of legacy systems.
Hardware & Software Supply
Competitive procurement of laptops, desktops, servers, networking and licensing. Pre-imaging, asset tagging and direct-to-user dispatch.
Connectivity & Networking
Business-grade leased lines, SD-WAN, secure Wi-Fi and site-to-site VPNs designed and managed end-to-end.
A proven, low-friction onboarding.
1. Discover
We audit your existing estate, contracts and risks — no obligation, no cost.
2. Design
We propose a clear roadmap and SLA aligned to your business priorities and budget.
3. Transition
Structured handover from your incumbent, with zero disruption to users.
4. Improve
Quarterly reviews, proactive recommendations, measurable outcomes.
Fixed-fee IT support that scales with your business.
A UK service desk, senior engineers, proactive monitoring and on-site visits when needed — under one transparent monthly fee.
Included with every contract
- UK-based 1st, 2nd and 3rd line support
- 24/7 monitoring and patching
- Backup and recovery oversight
- Quarterly business reviews
- Named account manager
Pick the level of cover that fits.
Three tiers, all built on the same engineering team. Flex up or down at any quarterly review.
Essentials
For lean teams that want a safety net.
- Remote support, business hours
- Endpoint monitoring & patching
- Microsoft 365 admin support
- Monthly reporting
Business
Our most popular contract.
- Everything in Essentials
- Extended hours support
- On-site visits included
- Backup management & DR plan
- Quarterly business reviews
Enterprise
For multi-site or 24/7 operations.
- Everything in Business
- 24/7 cover and named SLAs
- Dedicated technical lead
- Cyber Essentials Plus included
- Strategic IT roadmap
Common questions, straight answers.
Will you support our existing systems?
Yes. We support Windows, macOS, Linux, virtualised platforms and most mainstream line-of-business apps. The discovery phase confirms the full stack before we sign anything.
How fast do you respond?
P1 issues typically get an engineer engaged within 15 minutes during business hours, and inside 30 minutes out-of-hours on Enterprise contracts.
Do you charge per ticket?
No. Our contracts are fixed-fee per user. There are no per-incident charges and no surprise invoices for routine work.
Can we keep our existing licences?
Absolutely. We can either continue managing your current Microsoft and other vendor agreements, or migrate them to Alliance — whichever gives you the best price and flexibility.
What's the contract length?
Standard term is 12 months with a 90-day notice period. Longer terms available for clients wanting to lock in lower rates.
Get the most out of Microsoft 365 — and turn Teams into your phone system.
Alliance is a Microsoft Partner: we can plan, license, deploy, secure and run your entire 365 estate, including replacing your old phone system with Teams Calling.
What we cover
- Tenant setup, migration and consolidation
- Licensing optimisation (often saves 15–30%)
- Exchange Online, SharePoint, OneDrive
- Teams meetings, calling and rooms
- Intune device management
- Identity, MFA and conditional access
Replace your PBX. Keep your numbers.
Bring your existing phone numbers into Microsoft Teams via direct routing. Make and receive calls from any device — desk phone, laptop or mobile — with the same identity, voicemail and call routing rules.
- Number porting and SIP trunk provisioning
- Call queues, auto-attendants and IVR
- Call recording and analytics
- Microsoft Teams Rooms for meeting spaces
Move to 365 without breaking a thing.
Whether you're coming from on-prem Exchange, Google Workspace or a fragmented mix of tenants, we plan migrations meticulously: pilot first, communicate clearly, cut over after-hours, support intensely for the first week.
- Pre-migration audit and licensing right-sizing
- Phased mailbox, file and Teams data migration
- End-user training, drop-in clinics and FAQs
- Post-migration tenant hardening
Lock down your tenant. Stay productive.
A vanilla 365 tenant isn't secure by default. We deploy a layered security baseline — MFA, conditional access, Defender, Intune compliance policies — that meets Cyber Essentials and beyond.
- Conditional access policies aligned to risk
- Defender for Office, Endpoint and Identity
- Privileged identity management
- Continuous monitoring and reporting
Free Microsoft 365 health check
We'll review your tenant configuration, licensing and security posture — and send a clear, prioritised report.
GDPR, Cyber Essentials and the controls that win you tenders.
Pragmatic compliance that stands up to auditors, insurers and prospective customers — without drowning your team in paperwork.
Frameworks we work with
- UK GDPR & Data Protection Act 2018
- Cyber Essentials & Cyber Essentials Plus
- ISO 27001 readiness
- NIST CSF & CIS Controls
- Sector requirements (NHS DSPT, MoD, finance)
Cyber Essentials & Plus
From scoping to certification, including remediation of MFA, patching and admin-account weaknesses. Plus assessments delivered by accredited assessors.
UK GDPR & Data Protection
Records of processing, data flow mapping, DPIAs, subject-rights workflows, retention policies and supplier review — practical and proportionate.
Incident Response Planning
Run-books, tabletop exercises and a clear escalation matrix so a bad day doesn't become a bad year.
Security Awareness Training
Short, regular training and simulated phishing — measurable behaviour change instead of dreaded annual modules.
From "where do we start?" to certified — in weeks, not months.
1. Gap analysis
We assess your current technical and policy posture against the chosen framework.
2. Remediation plan
A clear, prioritised list of fixes — what we do, what your team does, what it costs.
3. Implementation
Hands-on configuration, policy drafting and training to close every gap.
4. Certification & maintain
We submit, support the assessment, and keep you compliant year on year.
Why bother with Cyber Essentials?
Insurers price you better. Public-sector buyers require it. Customers trust you faster. And you genuinely block 99% of common attacks.
Let's talk about your IT.
Tell us a bit about your business and what you need. We'll come back within one working day with a clear next step — no sales pressure.
Get in touch directly
We're a Midlands-based team supporting clients across the UK.
(serving the UK)
Existing client?
Please use the support contact details we provided when your contract started so we can prioritise your ticket correctly.