The Way We Work

Alliance's services are built around structured methodologies and processes which enable us to deliver highly effective solutions, underpinned by top quality customer service. The processes we use have been developed using sound principles which has resulted from years of experience and informed by industry-standard best practice. We also understand that the IT industry is extremely dynamic and as a result constantly invest in the training and development of our staff.

Service Level Management
We take a transparent, structured and accountable approach to our service delivery. Each customer is provided with a Service Level Agreement (SLA) that presents the full details of each service as well as a set of tailored response times. This means that IT services can be tuned to meet the needs of the customer, and most importantly, that our performance can be measured against pre-determined criteria.

ITIL Best Practice
Used around the world, ITIL® is the comprehensive industry standard best practice for IT Service Management. It forms the basis of our IT service delivery model and provides a systematic approach which results in higher levels of customer satisfaction, increased efficiency and improved systems availability.

From a technical point of view, we regularly assessour staff from a technical level through internal and external examinations. To ensure that our customer service and satisfction is at its highest, we regularly utilise Microsoft's CUstomer Satisfaction Survey avaliable to us through our partnership. This allows customers to rate us anonymously. See our latest results here.