Mission Statement

 

Our aim is to provide robust and reliable technology solutions that will achieve our customers’ business objectives.

 

Company History

 

Alliance Technical Support Services was founded in 2002 by Managing Director, Ian Jackson. Previously Ian worked as an independent IT consultant specialising in Microsoft products and network infrastructure.

Frustrated at the lack of affordable infrastructure support, Alliance was launched with the primary goal as a Microsoft Partner to supply high level Microsoft support to companies at a cost effective price. This was an early success in the arena of IT outsourcing which has been adopted as the standard way to operate in many companies today.

In 2010, Alliance pursued a number of partnerships with leading IT vendors and gained Microsoft Gold Partner and Dell, Cisco, Mobotix and Avaya partnerships. These partnerships allow us to provide hardware, software and IP products to our customers at competitive prices. They also provided us with access to training and qualifications for staff. This move enabled Alliance to provide a much more holistic and inclusive service to our customers, where they have one point of call for all of their IT and communications needs.

 

A Little about Alliance

 

Alliance Technical Support Services Ltd is a leading supplier of premier flexible IT services and solutions specialising in IT support and outsourcing, IT Projects and Installations and Compliance and Disaster Recovery.

We have 10 years experience in designing, implementing and supporting IT solutions for all sizes of businesses . Our ethos is based on a solid foundation of customer service excellence, best practice and highly qualified and motivated staff. We have a wide range of experience, allowing us to provide innovative solutions and resolve issues quickly and effectively. Our aim is to provide robust and reliable technology solutions that will achieve your business objectives.

Developing long term partnerships with our customers and offering solutions which will significantly enhance their business performance, Alliance aims to be the Midlands’s leading supplier of IT support and outsourced services.

 

Here at Alliance we have a small, highly focused core team of staff. We believe that restricting the size of our company enables us to remain accountable for all decisions, advice and work carried out at your business and maintain a high level of service. We are not, and have never been interested in expanding our company to the size that any customer is too small as you are all important to us! We currently support organisations as small as 3 users up to those with hundreds.

 

Directors

 

Ian Jackson - Managing and Technical Director

Ian founded Alliance in 2002 following many years working as an independant IT consultant. Alliance was launched with the primary goal as a Microsoft Partner to supply high level Microsoft support to companies at a cost effective price. Since its formation Ian has spear-headed the companies progress and growth, personally managing each customer relationship.

We are exceptionally proud to have Ian as he is not only an outstanding technician but is honest, knowledgable and personable.

Laura Shakespeare - Operations Director

Laura is a highly motivated and professional individual. Laura has obtained scores of Dell training certification for both sales and technical sales courses. She has also gained qualifications from other partner organisations such as Microsoft and Vmware. She oversees the specification of systems, quotations and procurement of all hardware and software for our customers.

Amongst all of this, Laura also manages the day to day running of Alliance.

 

Partner Organisations and Junior Staff

 

We understand that the quality of our service rests with our people which is the primary reason which Alliance has been kept as a small IT company. We have a number of local partner organisations who provide additional expertese and manpower when required, for example for software programming and large cabling work. These organisations are all outstanding in their field and we are very proud to work alongside them.

Experience is invaluable in our field but we are also acutely aware of the talent and potential of young people. Where ever possible we like to share our expertise with junior staff, regularly providing on-the job training for both young IT technicians and administration staff.